We sometimes hear, usually, third hand, that in some service or other that “CAPA isn’t working”. When we get to talk to these teams we have found, every single time, that the model hasn’t been fully applied or expectations that it would fix any demand and capacity imbalance (!) were too high. In fact, we have not yet come across a team that has implemented the full model and have not felt it was working well.
We should also say we have heard “CAPA isn’t working” when the team or service don’t want it to work!
So the first step if you feel CAPA isn’t working is to review the 11 key Components of CAPA. You can
The most common places that teams tell us they get stuck are with: